Question:
YouTube Inbox Bug (Marking Read/Unread)?
Laz
2009-06-10 16:12:42 UTC
Hey Guys, I really hate how YouTube relies, for the majority, on the community for bug fixes, so I figured I could get some help from here. I have this bug where if I read a comment, it will never get marked read, but stays new. The same goes for messages, and the only way to get them marked unread is to delete them entirely. I was able to get a log of the error details so maybe a fellow geek can decipher it and tell me what the problem is. But, if all else fails, I guess I just have to wait for the next maintenance period. Thanks for any help!

Log:

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.0.3705; .NET CLR 1.1.4322; Media Center PC 4.0; .NET CLR 2.0.50727; OfficeLiveConnector.1.3; OfficeLivePatch.0.0; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; AskTB5.2)
Timestamp: Wed, 10 Jun 2009 23:04:51 UTC


Message: Object doesn't support this property or method
Line: 1220
Char: 1
Code: 0
URI: http://s.ytimg.com/yt/js/my_account_all-vfl10247.js
Four answers:
inukjuak90
2009-06-14 05:10:34 UTC
For some weird reason, YouTube's announcement system

of new messages sometimes reverts back to the last time

when people checked their messages.



Have you noticed that the "number" which YouTube claims

are your newest messages is the same number as the last

time you "opened" your previous messages?



Sometimes, the very same thing happens to those people

who receive notices about the number of "new subscribers"

they supposedly have. This "glitch" has been going on for

quite a considerable time.



One thing you could try and do is clear all of your cookies,

history and temporary internet files. In doing that, not only

will your computer seem fresh in YouTube's eyes, perhaps

their display of messages will reset and be more accurate.

After doing one of the sequences below, shutdown/reboot:



Internet Explorer 6:

→ Tools → Internet Options

→ Delete Cookies → OK

→ Delete Files → OK

→ Clear History → Yes

→ OK



Internet Explorer 7:

→ Tools → Internet Options → Delete...

→ Delete files → Yes

→ Delete cookies → OK

→ Delete history → OK

→ Close (browsing history window)

→ OK



Internet Explorer 8

→ Tools → Delete Browsing History

[. ] Preserve Favorites (leave blank)

[x] Temporary Internet files

[x] Cookies

[x] History

→ Delete



Mozilla Firefox 3:

→ Tools → Clear Private Data

[x] Browsing History

[x] Download History

[x] Saved Form and Search History

[x] Cache

[x] Cookies

→ Clear Private Data Now



Apple Safari 3:

→ Edit → Preferences

→ Security (tab) → Show Cookies

→ Remove All → Done

after that:

→ Safari → Empty Cache → Empty

after that:

→ History → Clear History



Google Chrome:

→ Tools (wrench) → Clear browsing data...

[x] Clear browsing history

[x] Clear download history

[x] Empty the cache

[x] Delete cookies

Clear data from this period: → Everything

→ Clear Browsing Data



The other thing that you can try is opening the messages

several times back-and-forth. A few people here on Yahoo

have written that this helps make the messages "unbold".

After doing that, click the envelope icon a few times. This

double process could finally bring about the much-desired

0 unread messages. You might also want to try going to

your "video responses" or "friends invites" and then going

back to your "inbox".



There is also the possibility that your inbox is way too full.

(Please disregard this if you don't have many messages).

Try deleting some of your oldest messages. If you want to

keep them, copy-&-paste them into a "Word" or "Notepad"

file. This solution has apparently worked for a few people.
Rob R
2009-06-17 23:18:32 UTC
Sadly, I don't have a "solution" for you. I've been having this same problem for over a month now...



- on my machine where I upgraded to IE8

- on two machines still using IE7



Searching YouTube's "support" forum, it appears this is a long-outstanding "bug" they know about, but apparently aren't able to easily fix...



C'mon folks... over a month, with *this* many users... I'd think you could muster up some support to fix this thing, eh?
anonymous
2016-03-01 08:24:26 UTC
Oh yeah! I'm so glad! I thought it was just me, and then today I was so Happy it worked!!! I had like 30 "unread" messages xD
david
2014-08-12 15:36:23 UTC
I will change to gmail from yahoo


This content was originally posted on Y! Answers, a Q&A website that shut down in 2021.
Loading...